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Andrew
Posted // April 28,2011 at 10:18

Oh well, tough luck. Better to issue an apology (from CG, not CW) then to shut down free speech to keep an advertiser happy. Money should never trump telling the truth. Come on City Weekly, what's it gonna be?

 

REPLY TO THIS COMMENT
Anna
Posted // April 28,2011 at 09:55

What happened to the article? Has it been pulled off the website?

 

swag
Posted // April 28,2011 at 14:41 - Google cache, yo: http://webcache.googleusercontent.com/search?q=cache:YM5F4LeyXv8J:www.cityweekly.net/utah/blog-5544-clouds-in-my-coffee-an-unpleasant-barista-kills-the-buzz.html Clouds in My Coffee: An unpleasant barista kills the buzz&cd=1&hl=en&ct=clnk&gl=us&client=firefox-a&source=www.google.com Nothing can be removed from the Internetz (heh heh heh).

 

Justin
Posted // April 28,2011 at 10:04 - Wow. Yeah, the article isn't at this link anymore. A cached copy was still in my RSS reader this morning, but I'm not seeing it on the site anywhere. Coffee Garden is a City Weekly advertiser...... *ahem*

 

REPLY TO THIS COMMENT
Lee
Posted // April 28,2011 at 06:31

Just to let you know, your article went nationwide... at least for those of us with coffee newsfeeds. Many thousands of coffee people all over the country have now read about your experience. Perhaps that will give this place incentive to change their ways.

 

REPLY TO THIS COMMENT
Don
Posted // April 27,2011 at 22:48

I've been drinking coffee in this town for 25 years now and I've never understood the allure of the Coffee Garden. There are other good coffee shops in Salt Lake that actually deserve your support.

 

REPLY TO THIS COMMENT
Maggie
Posted // April 27,2011 at 19:51

I have worked in several restaurants and was always annoyed when people set up camp and took forever to order. Time is still money. I would never do that to another person.

I like to enjoy my coffee, but I don't expect to be pampered and adored while I do. The barista should be kinder, but maybe they had low blood sugar when this tempermental customer walked in...

 

Jackie
Posted // April 28,2011 at 09:48 - I was a witness to this incident and coffee garden was clearly mistreating Shelly, unprovoked. I went to the CG only once prior and saw a barista yelling to a customer about his Chai Latte because he didn't pick it up right away. And if you are so worried about time and money over treating customers with dignity and respect, then you shouldn't be in business The barista wasn't merely, "unkind." He was downright rude on his own term, and verbally abused Shelly on OUR way out. Outloud, in front of EVERYONE. And my guess is that you are proud of him.

 

Sue
Posted // April 28,2011 at 08:28 - You haven't changed my mind. Coffee houses offer free wifi to attract customers who will sit and stay and work/play on their computers, and perhaps buy more than one coffee. How does that sync with harassing customers if they take too long to order or stay too long without ordering a second cup? Pretty contradictory to good customer service and now they have lost customers, not retained them. I would guess the marketing person for CG would be appalled at the outcome of this individual's poor judgment that day. And now it's national news. And I'm sure you are a lovely person also, but we are talking about the barista's behavior and he was not kind or courteous to his customer. I believe he initiated this verbal exchange with a rude comment to the customer who was not asking to be "pampered or adored" Where did that come from? Who exactly was being "tempermental"?

 

Alynna
Posted // April 28,2011 at 07:56 - Well techinally, they did lose out on making money. The company that is. They're paying for a Wi-fi connection that has someone sitting there using it for free, for nearly an hour. And then what? They make $3 on a coffee which maybe leaves a Barista with a $1 tip? If a drink was ordered at all... Typically I purchase a couple of drinks when sitting that long in a coffee house. I would think that's more beneficial to the company than the situation described in the article. I'm sure you're normally a lovely person, but it's just as important to be a courteous customer as it is a kind business owner/employee.

 

Sue
Posted // April 27,2011 at 20:49 - Using a table at the Village Inn for your personal part time office costs the wait staff money. Hanging at a coffee shop, taking your time to order, or lingering over you tea, doesn't deprive the irritated Batista of his tip money.

 

Shelly Guillery
Posted // April 27,2011 at 20:43 - If the place had been busy, I wouldn't have stuck around for long anyway, but there were maybe five tables taken the entire time I was there.

 

 
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